Frequently Asked Questions

Q: Which payment methods and credit cards do you accept?

A: You can pay by credit card and PayPal. The following credit cards are accepted: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Q: Is my payment secure?

A: Yes, we take your security very seriously. This page (and the entire site) is encrypted with 128-bit SSL, meaning that any information you submit is secure.

None of your payment information ever touches our servers. If you pay by credit card, we never store your credit card number or your security code (CVV code). We only use a payment “token” (an order number generated by the payment processor) that allows us to complete the payment. If you pay by PayPal, the payment is handled entirely by PayPal.

Q: What if I made a mistake or suddenly decide I hate you and want my money back?

A: You can ask for your money back up to 60 days after the transaction. I’ll send it over, no questions asked, along with the salt of my tears. Please note that refunds are not given by default, but only on request.

Q: Is this a recurring subscription?

A: Yes, you will be billed each month (if you choose the monthly subscription) or each year (if you choose the yearly subscription). You can cancel at any time, and if you cancel you retain full access to all content for the entire paid-for period.

Q: What if I want to contribute more?

A: If you would like to contribute more, you can go here and choose your own monthly or yearly contribution.

Q: When/how can I cancel my subscription?

A: You can cancel any time. There is a link in your member profile. Or you can email me and I’ll get it done.

After you cancel, you have access to everything until the end of your paid-for period.

Q: Will you be doing any special events or meet ups for supporters in the future?

A: Yes! I hope to. Periodically, I travel for speaking engagements, readings, or media appearances. When in various major cities, I’d like to shoot emails to supporters in that area and have a little meet up (read: drink-a-thon). So yes, this is definitely something I’d like to do.

Q: What will the money be used for?

A: While the site may appear to be a humble personal blog on the surface, it has become its own beast. Three of us work on it full-time and another person part-time. The hosting bill for 1-2 million monthly readers including things like email servers, cyber security, storage, video hosting and so on, is well into the thousands each month. So yeah, if I want to continue to push the content here into deeper, more insightful places (and I do want to), then I’m going to need some help.